Refund Policy

You can request a full refund within 14 days of your first payment, for any reason or none. That is the whole policy: no form to fill in, no qualifying criteria, and no attempt to talk you out of it.

The window runs from the date of the charge, not from the date you first activated, so an unused licence is still covered 14 days after you paid for it.

Three ways, in the order most people use them. Any of them works, and you only need one.

When a refund is processed, the money goes back to the original payment method through the payment provider. Depending on the provider and your bank, it can take a few business days to appear.

The licence is then marked revoked, which is the same state a chargeback produces. That has three effects, and they are immediate: the licence can no longer fetch licensed phase content, its device seats are released, and any device token stored on your machines stops working on its next request.

The installed kit on your disk is not deleted, and nothing else about your machines changes.

The workflow’s skeleton stays in your project, exactly as installed, and it stays readable. Your project files — briefs, production prompts, storyboards, critic ledgers, quality reports, sources, assets, and everything you already rendered — are yours and stay where they are.

What stops is the licensed phase content: the interview method, the direction framework, the production prompt, the quality bar, the composition contract, and the brief template are served on demand, and a revoked licence is refused. In practice the installed kit can still describe the process, but it cannot run its phases to completion. Re-subscribing with a new key restores it immediately.

This is also what happens when a subscription is cancelled rather than refunded: the disk keeps its kit, and the server stops serving the method.

Subscriptions renew monthly until cancelled. If a renewal caught you by surprise, ask within 14 days of that charge and we will refund it, provided the month it paid for has not been used for a full production run. In practice, if you are asking, the answer is usually yes.

Cancelling stops future renewals and takes effect at the end of the period you already paid for. It does not, by itself, trigger a refund of that period — ask if you want one.

Please talk to us before opening a chargeback. A chargeback revokes the licence just as a refund does, but it also costs both sides time and fees, and it is much slower for you than asking.

If you have already opened one and you would rather not, tell us and we will work with the provider to sort it out.

PLACEHOLDER: nothing in this policy is intended to limit rights you have under consumer law where you live, including any statutory cancellation or withdrawal right and any right to a remedy for a faulty service. Counsel should insert the mandatory wording for the operating jurisdiction before launch.

If you believe the law where you live gives you a stronger right than this policy, say so at Telegram @bountexlabs and we will follow the law, not the policy.

For reference, the founding rate is $7.49/month while the founding seats last, the standard rate applies afterwards, and both are covered by the 14-day window on the first payment.